Consumer Court Orders Rs 27,839 Refund For Returned

Times of India · business

A consumer commission in Telangana has ordered an online marketplace to refund Rs 17,839 to a customer for returned sunglasses. The customer had been denied a refund after the company claimed the product failed its quality check. The commission also awarded Rs 5,000 in compensation and Rs 5,000 for litigation costs. The court found the company's evidence insufficient to prove the customer caused the alleged damage or missing items. This ruling highlights the importance of clear evidence in e-commerce disputes.