India's Consumer Protection Act 2019 Empowers Buyers Against Online Fraud

TV9 Hindi · india

India's Consumer Protection Act of 2019, replacing the older 1986 law, significantly enhances consumer rights, especially for online purchases. A key change allows consumers to file complaints from their place of residence, removing the previous requirement to travel to the seller's city. The Act establishes a three-tier commission system based on claim value, with district commissions handling up to ₹1 crore. It also created the CCPA to proactively investigate unfair trade practices and misleading advertisements, offering a more robust framework for consumer redressal.